A Citizen's Bible?

I have to confess to some ennui – like my gout, an affliction of the privileged! Perhaps the absence of the edge the white wine brought to my pallet accounts for a certain reduction in zest. More likely, I have simply run out of „projects”. A daily blog no longer supplies the focus.

In March last year I suggested that, as both mainstream economics and psychology were undergoing major challenge, it was time that the scholastic discipline of public management had this sort of overhaul The only popular book on the subject I can think of was Reinventing Government (1991) by David Osbourne and Ted Gaebler – which did not, however, attempt an overview of the topic but was rather proselytise for neo-liberalism.
Economics and psychology, of course, are subjects dear to the heart of everyone – and economists and psychologists figures of both power and ridicule. Poor old public administration and its experts are hardly in the same league! But not only does noone listen to them – the scholars are embarrassed to be caught even writing for a bureaucratic or political audience.
And yet the last two decades have seen ministries and governments everywhere embark on major upheavals of administrative and policy systems – the very stuff of public administration. But the role of the scholars has (unlike the 2 other disciplines) been simply to observe, calibrate and comment. No theory has been developed by scholars equivalent to the power of the "market”, "competitive equilibrium” or "the unconscious” – unless, that is, you count Weber’s "rational-legal bureaucracy” or Robert Michels "iron law of oligarchy”. Somehow Lindblom's "disjointed incrementalism" never caught on as a public phrase!
Those behind the marketising prescriptions of New Public Management (NPM) were not from the public admin stable – but rather from Public Choice Economics and from the OECD – and the role of PA scholars has been map its rise and apparent fall and (occasionally) to deflate its pretensions. At its best, this type of commentary and analysis is very useful – few have surpassed Chris Hood’s masterly dissection of NPM 20 years ago. This set out for the first time the basic features of (and arguments for) the disparate elements which had characterised the apparently ad-hoc series of measures seen in the previous 15 years in the UK, New Zealand and Australia – and then suggests that the underlying values of NPM (what he calls the sigma value of efficiency) are simply one of three clusters of adminstrative values – the other two being concerned with rectitude (theta value) and resilience (lamda value). Table 2 of the paper sets this out in more detail.
The trick (as with life) is to get the appropriate balance between these three. Any attempt to favour one at the expense of the others (NPM) will lead inevitably to reaction and is therefore unstable.
This emphasis on the importance of balance was the focus of a very good (but neglected) paper which Henry Mintzberg published in 2000 (which I’ve mentioned before on the blog) about the Management of Government which starts with the assertion that it was not capitalism which won in 1989 but "the balanced model” ie a system in which there was some sort of balance between the power of commerce, the state and the citizen. Patently the balance has swung too far in the intervening 20 years!
Incidentally I see from Mintzbergs (rather disappointing) website that he is working on a book on this theme with the title Rebalancing Society; radical renewal beyond Smith and Marx. Mintzberg is a very sane voice in a mad world – ás is obvious from this article on managing quietly and his ten musings on management.
Hood elaborates on these three sets of values in the book he published at the same time with Michael Jackson - Administrative Argument (sadly out of print) - when he set out 99 (conflicting) proverbs used in organisational change.
In 2007, Russell Ackoff, the US strategic management guru, published a more folksy variant of this proverbs approach – The F Laws of management a short version of which can be read here. We desperately need this sort of approach applied to the "reformitis” which has afflicted bureaucrats and politicians in the past 20 years.

One of the few claims I feel able to make with confidence about myself is that I am well-read (see the (admittedly out-of-date annotated bibliography for change agents on my website). But I know of no book written for the concerned citizen which gives a realistic sense BOTH of the forces which constrain political action AND of the possibilities of creating a more decent society.
A book is needed which –
• Is written for the general public
* is not associated with discredited political parties (which, by definition, sell their souls)
• Sets out the thinking which has dominated government practices of the past 20 years; where it has come from; and what results it has had (already well done in academia see the Pal paper on the role of the OECD)
• Gives case studies – not of the academic sort but more fire in the belly stuff which comes, for example, from the pen of Kenneth Roy in the great crusading Emag he edits and eg the tale which should be shouted from the rooftops of the collusion of so many public figures with the activities of the cowboys who run privatised companies which are trying to muscle in on (and make profit from) public services.

Perhaps I should try to produce such a book? Various authors have already put in place some of the building blocks – eg Peter du Gay ("come back bureaucracy"); Chris Pollitt (in The Essential Public Manager); some of the work on public value by Mark Moore and others; even Geoff Mulgan's Good and Bad Power (which, sadly, I found impossible to finish.

Social Science as Sorcery

This is a period of my life when I try to sort out the sense and the nonsense from what I have absorbed from the social science literature which I first started to take seriously some 50 years ago. In those days, economics and the study of organisations were the focus of serious intellectual study – but by a tiny minority and in a highly rarified atmosphere. The 1960s was, however, when social science teaching started to expand in universities and make claims for itself which have only recently started to be questioned. A tiny minority of courageous academics did try to blow the whistle earlier - in particular Prof Stanislav Andreski in his magnificent 1972 book Social Science as Sorcery.
The Economics trade has been under increasing attack for about a decade – from behavioural economists and others – but its pretensions blown apart by the ongoing global crisis. But management thinking has, arguably, done equal damage to our societies and has escaped proper scrutiny - which is why I want to draw your attention to Chris Grey's A Very Short, Fairly Interesting and Reasonably Cheap Book about Studying Organisations which I found myself this week reading for the third time in a short period (a first for me). Although I;ve mentioned the book before, this is the first time I have tried to capture some of the more powerful points it makes.
• "imagine a world where the thing which dominated it (God; the Party) was written about in one of three ways. One was like a bible, very heavy and dorthodox. The second was amusing and readable but didn’t tell you anything you couldn’t think for yourself. The third seemed to say some things you wouldn’t think yourself and suggested flaws in the Bible but you couldn’t understand it because it was so obscurely written. Such is the literature of organisations - in which we live our lives and yet are served by only Textbooks; pop management; and unreadable scholarly books or articles".
• Writers on organisations belong to one of two schools – those who believe "there exists an observable, objective organisational reality which exists independent of organisation theory. The task of OT is to uncover this reality and discover the laws by which it operates – and perhaps then to predict if not control future events. They tend to favour quantitative research. These are the positivists. Then there is a second camp which denies this scientific view – they might be called constructivists or relativists since, for them, organisational reality is constructed by people in organisations and by organisation theory”.
• The history of organisation theory you find in textbooks generally starts with the concept of "bureaucracy” as defined by Weber and with that of "scientific management” as set out by FW Taylor - both of whom were active in a 25 year period from the late 1880s to the end of the first world war, one as a (legal) academic in Prussia, the other as an engineer and early consultant in American steel mills in Pennsylvania.
• Weber was curious about the various motives there have been over history and societies for obedience. Why exactly have we accepted the authority of those with power? His answer gave us a typology of authority we still use today – "traditional", "charismatic" and what he called "rational-legal” which he saw developing in his time. A system of (fair) rules which made arbitrary (privileging) behaviour difficult. But this was an "ideal type” (ie a model) – not necessarily a precise description or prescription. Indeed studies from the mid 1950s showed just how much informal power there was in bureacracies.
• Taylor worked in an industry where it was normal for workers to organise their own work; and where owners tended to be Presbyterean and workers catholic immigrants. Taylor reckoned there was a lot of slacking going on – and applied a "scientific” approach to devise standards and measures of performance (time and motion) as well as "scientific” selection of workers and a strict separation of workers and managers.
• This caused strong reactions not only amongst workers but from many owners and only survived thanks to the production needs of the First World War
• The "evacuation of meaning” from work was intensified by Fordism.
• the "human resource” approach to management which followed was not the fundamental break which the textbooks portray but rather a cleverer legitimisation of management power – as was the cultural management (and TQM) of the latter part of the 20th century.
• Although managers call the shots, their organisational fashions always fail – because of unintended effects
• Business schools do not produce better managers – but rather give the breeed legitimisation; self-confidence; a shared world-view and a common (mystifying) language

One quote perhaps captures his argument "For all the talk about new paradigms, contemporary organisation theory and management method remain remarkably unchanged from their classical roots….because the underlying philosophy of instrumental rationality and control remains firmly in the ascendant”

In the 1970s we had people like Ivan Illich and Paolo Freire exposing the emptiness of the doctrines which sustained the power of education and health systems. We now desperately need people like this to help us tear apart the arbitrary assumptions which sustain the legitimacy of the new priests of technocracy. Daniel Dorling's recent book Injustice - why social inequality persists is exceptional because he tries to identify and then challenge the belief systems which sustain our present inequities.

There are hundreds of thousands of academics receiving public money to teach and research so-called social "sciences" in universities and public institutions. The vast majority of them, whether they realise it or not, have been part of a large brain-washing exercise. A few of them only have broken ranks - not just the economists I have mentioned but those (generally American) sociologists who, for a few years, have been advocating what they call "public sociologies". Michael Burrawoy has been one of the main protagonists. Noone, however, should be under any illusions about the difficulties of making an intellectual challenge on this field of management and organisation studies in which so many brains, reputations and careers are now entrenched

Living without the luxuries

Monday early saw me at the Military hospital again – this time to a floor so munificent it must have been designed for the Generals and Admirals! High uric acid was confirmed and I was referred to a specialist colleague who has put me on a diet for a few weeks which excludes alcohol and meat. What a torture to be in Bulgaria and denied access to its superb wines and rakias! Particulary after rediscovering the shop which supplies Karlovo wines straight from the barrel! And ironic that the post from a year ago reproduced the text from a gravestone which celebrated someone's skills in producing drink
Reminds me of the refrain in my favourite Romanian poem – "cut out the wine!”.
The post from the 21st is also worth looking at again - it traced the writing over the past 50 years which has tried (unsuccessfully it seems) to persuade us to live a simpler and more social life
The New Yorker has a good piece of background reporting on one of the key figures behind the Occupy Wall St movement.

And a UK Think Tank has issued a report on some of the elements of the "good society” which has become an important theme in one strand of social democratic re-thinking in Europe.

It’s nice to be able to report on one celebrity figure actually helping to create a more sustainable form of housing.

Finally, it's the time of the year when Vihra of the Astry Gallery here delights us with her 30by30 annual exhibition The sketch is an Ilyia Beshkov - very appropriate!

mainline medical experience

So many books and paintings accumulated in 7 months in Sofia - that moving flats (back to the warmer one I had 3 years ago) proved more strenuous than I had imagined. Perhaps that’s why my big toe decided to swell – and led to more contact with the medical systems here in Sofia. The local medical centre decided after only a brief conversation that this was not for them and directed me to the Military Hospital nearby. It must be one of the largest buildings in the city – only a couple of bus-stops from the new flat off Hristo Botev Bvd. A friendly receptionist and passerby had me at a doctor in a few minutes who decided I needed to see a dermatologist. It was 13.50 when I reached the relevant corridor – and became an early part of a queue which steadily built up over the next 45 minutes with no sign of life inside the door a notice on which told us that consultations started at 14.00. Eventually a couple of women arrived – and, after 10 minutes, started to take people. I was told that I needed to have a blood test and to return with the result at 14.00 next day. A note was duly written specifying the checks which were needed after which I asked about payment. I was told that the charge was 15 euros and that I would have to go the 18th floor to make the payment – if, that is, I wanted a receipt. As I didn’t, the payment was made on the spot. I have to wonder hpw many others do the same thing. It depends presumably on whether the cash is subsequently reimbursed. The doctor gave me her business card and indicated her mobile number.
The “army laboratory” was closed by the time I reached it. At 08.30 the next day, I therefore joined another queue which moved quickly and paid another 15 euros to a receptionist who duly typed up the specification. After a 5 minute wait, I was admitted to the surgery – and asked for the doctor’s name (which was clearly not on the note she had written). Any statistics will therefore show the amount of blood tests given – but will be unable to attribute the source of demand.

At 11.00 I returned, as requested, for the result; and at 14.00 presented myself at the doctor’s cabinet clutching said results. I was alone – and again no sign of life. Another friendly doctor checked and told me the doctor had left the hospital for the day - it transpired that her daughter was ill and she had forgotten about the appointment. I have to return at 08.30 Monday – although I was duly warned that the people I am dealing with are diagnosticians only and that I will need to be referred elsewhere for treatment.

This compartmentalization is what I find so difficult about the medical systems everywhere – in Scotland I had a MRI scan for my weak knees a few years back and all the guy could tell me was that I had no physical debility. No advice on other options to pursue. I have had to assume that it is arthritic. Not surprising that I have lost confidence in medics. Either they are generalists – or diagnosticians – who merely refer. Or specialists who are trained only to identify and deal with their own specialism. As the old truism has it – “if all you have is a hammer, everything looks like a nail”! Apparently we owe this saying to Maslow – of self-actualisation fame

Not much time for thinking or reading about weightier matters – but a couple of posts which seem to me to go to the essence of the Euro crisis and also here.

The Western interventions of the past 15 years have seen a lot of political and academic rationalisations and protests; and few considered analyses. A recent, short book by a couple of people with very extensive personal experience promises to right the balance. It’s “Can Intervention Work?” A New York Times article had this to say about it -

Rory Stewart castigates the international community for its irrelevant data sets, flow charts and attempts to define “best practices.” He worries that “a culture of country experts has been replaced by a culture of consultants” who travel everywhere with jargon: “Lofty abstractions such as ‘ungoverned space,’ ‘the rule of law’ and ‘the legitimate monopoly on the use of violence’ are so difficult to apply to an Afghan village that it was almost impossible to know when they were failing.” At Harvard, where he directed a human rights center, Stewart struggled to convince his congenitally optimistic American students of his stark conclusion: “The international community necessarily lacked the knowledge, the power and the legitimacy to engage with politics at a local provincial level.” If we are to intervene at all, we must do so with modest expectations and a sure sense that “less is often more” and that “we had no moral obligation to do what we could not do.” In a companion essay, Stewart’s former Harvard colleague Gerald Knaus defends the West’s intervention in Bosnia while arguing for an ethic of “principled incrementalism.” While “there is encouraging evidence that limited missions in support of peace agreements and with sufficient resources can produce a good result,” he concludes, the prospects for “nation-building under fire” are much worse

.Finally two sets of wonderful paintings - by Scottish and Russian women of more than a century ago.

Alternative medicine, healing - or scam?

I want to recount a sad experience I had on Sunday here in Bulgaria - near Veliko Trnovo. Since a hill walk in the Kyrgyz mountains in 2006 I have had weak (and occasionally painful) knees. The Magnetic Resonance machine (in Glasgow) couldn’t identify any physical deterioration – and left me to conclude that my condition was arthritic. I was therefore easy prey when a friend suggested I try some foot reflexology from a Bulgarian who had returned home after a successful practice in Italy. He took me in 2009 or so for my first (painful) hour’s treatment. It didn’t make any difference – but I was persuaded it needed a course of treatment. After all, when (some 25 years ago) no physical therapist could deal with a previous knee pain I had, it was (apparently) sorted out in a short session by a guy who just massaged it – all the while dangling a pendant like a metronome.
And last Thursday started – after a 3 hour journey from Sofia - what I thought would be such a course. An hour’s session cost me 50 levs – which I considered reasonable since a massage would have cost me about 60 (although leaving me more invigorated). I returned on Sunday for the second session – which was only 30 minutes (I had been made to wait an hour and needed to be back in Sofia by 16.00) – and was shocked to be asked for 50 euros – effectively 4 times the previous week’s rate (double the price for less than half the time). I was told two things – first that they had made a mistake the previous week, charging me the rate for Bulgarians (foreigners were 50 euros – Romanians too???). And, second, that what counted was not the length of the session (it’s not massage!) but the effectiveness. But I had no pain when I arrived – so lack of immediate pain (apart from the bones he had pressed) was no measure. I would be happy to pay by results – but that was never on offer! The “healer” (for that is the term I have discovered they use on the website which is still under construction) just decided to stop my treatment in order to give someone else treatment who was also in a hurry.
I confess I was a bit annoyed by the guy’s abruptness – and lack of interest in the information I tried to convey to him about a skin condition I have - and the small wooden roller he used was duly beginning to tear my skin
I had noticed some time ago that the Bulgarians have a great belief in spiritual energy - which does leave them vulnerable to people we northerners would regard as quacks. And last october the Bulgarian authorities were threatening to tighten up on "healers".

Coda
A Bulgarian reader who has received and seen Mitio's treatment has been in touch to argue Mitio's corner. He draws attention to the many people who have clearly benefited from the treatment. I am sure that his treatment has helped many people and admit that part of my concern is the language of "healing" since this, for me, is getting close to calling oneself a "miracle-worker" which my world-view has difficulty accepting. I readily accept that there are a lot of things man does not and probably never will explain with current methodologies. But would be more comfortable with the term "therapist" - and if he showed some humility about other (complementary) approaches. Clearly, for example, what one eats (and drinks) does affect one's body. Man ist was man isst! For example, a coupleof days later, I had a painful swelling in a big toe - and the blood test at the hosptital identified high uric acid. They immediately put me on a diet of no meat or wine (and lots of water) for 4 weeks - after which we will test again. And my body seem to appreciate the new diet!
And it is certainly a problem for me that (a) I don't know what technique he is using (is it reflexology?) and (b) that I don't get any feedback. I can share his view of the medical profession - but he equally needs to accept that people need information and feedback; and that his treatment may not necessarily be appropriate in all cases.
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What would Google Do?

In fact, What Would Google Do? proved to be an engrossing and thought-provoking read – although the early stuff about turning customer complaints on their head (as it were) and using them as an intelligence tool to help improve design and/or maintenance is the stuff of common sense which I used forty years ago when I was a young politician trying to reshape municipal services. Except that, now, Blogs, Twitter and Facebook clearly give “the crowd” (that’s us) much more power – and not only negative (complaint) but positive – “your customers are your ad agency”. Later in the book, indeed, he explores the likelihood that various “middlemen” organizations such as advertising agencies may indeed become redundant. One review put it well

The principles he unearths from close observation of Google’s practices range from the obvious, like the importance of enabling customers to collaborate with you, to the apparently mystical mantra “focus on the user and all else will follow”.
In the second part of the book Jarvis offers ideas and suggestions for how various industry sectors can become more “Googley”, and although many of the proposals are more imaginative and speculative than realisable, by the end you get a real sense of the transformative power of applying the principles he has outlined. The core assumptions of transparency, connectedness and openness really do make a difference, and business models in the media, the car industry, venture capital and even the benighted banking sector would be transformed if they were taken seriously.
Sitting at the core is the desire to do more with data, to take the details of our daily lives, aggregate them with the information that companies inevitably gather and then – and this is the Googley bit – give us access so we can make our own choices eg a restaurant that open sources its menu and lets customers rate the wines as well as the service, Jarvis’s goal is to help us all to think differently.
It doesn’t always work, and the attempt to contrast Al Gore’s approach to solving the problems of global warming through regulation and control with that of Google’s founders Larry Page and Sergey Brin, who want to invest in finding ways to reduce the cost of renewable energy, ends up as an unconvincing paean to the free-market worldview that now seems rather dated in the midst of a banking-induced recession. But the overall tone is of infectious optimism in the power of innovation that is remarkably convincing.

I wasn’t quite so convinced. At one stage I started to wonder about the profile of these energetic and restless complainers who rush to put their experiences online and use comparative data to make their purchase decisions. It sounds suspiciously much like an idealisation of the rational (wo)man which is the basis of the economics doctrine which has just been blown away and is being replaced by behavioural economics. However, his section on the future of the book is provocative –

books are frozen in time without the means to be updated or corrected, except via new editions. They aren’t searchable in print. They create a one-way relationship. They tend not to teach authors. They cannot link directly to related knowledge, debate and sources as the internet can. They are expensive to produce. They depend on shelf space. They kill trees. There are only a few winners (20%) and the rest are losers.

Except that browsing a remaindered book section is an exercise in discovery. As the first review puts it -

deep down this is not really a book about Google as much as an extended meditation on the benefits of innovation, openness and the imaginative use of new technologies of networking and information processing. Jarvis uses Google’s undoubted success and continued development as a fulcrum for his rhetorical lever, attempting to move corporations, governments, educational institutions and the medical establishment away from their settled practices and into a space where innovation can flourish and where creative destruction leads to progress.

A critical review is here. The author uses his website to compose his books and there is an interesting assessment of some of the reviews of his latest here.
Two years ago I blogged about the Zhukoff book Support Capitalism which has a more measured (if more inaccessible) assessment

An opportunity to catch up

I will probably be out of access to the internet for the next few days – so please take the opportunity to check back on recent posts – most of which have dealt with the role of training public officials in countries emerging from autocratic rule. Or check the posts from exactly a year ago – for example the one for 10 November 2010 had a section which suggested we allow the wrong sort of people to be honoured and celebrated -

the first twenty years of my life, I focussed on the political – the "what”.

The last 20 years the focus has been on the "how”- on reforming the machinery of government. I’m still interested in the latter but, as the masthead quotation from JR Saul indicates, I think the value of technocrats is overrated and the role of citizens and the maligned politicians has to be asserted. And one of the things wrong with a lot of the reform writing is that it is too abstract. Change is a question of individuals – and we need more of the naming and shaming approach which I used myself for the first time a year ago when I picked out a State Secretary and analysed his (outdated) declaration of interest form which appeared on the Ministry website.

We also need to celebrate more those who are trying to make a positive mark on life – and, as I noted on a recent friend obituary, while they are still alive. One of the reasons I enjoyed Paul Kingsnorth’s book One No; many Yeses on the protests against the iniquities inflicted on the world by multi-national corporations is that it focused on the individuals in different parts of the world who are risking their lives and livelihoods to protest against the destruction being wrought by people running these organisations.

Business has been using the journal “portrait” for a long time to glorify their class – and most management books are little else than hero creation and worship. Only women like Rosabeth Kantor (with her marvellously mocking ten-rules-for-stifling-innovation and Shoshana Zuboff, it seems, are capable of resisting this inclination of business writers! But you don’t find such positive write-up of reformers – presumably because media ownership is so neo-liberal. And the publications of the reform movement tend to concentrate on ideas.
For example, I’ve wanted for some time to say something about one of the people I admire most – a Slovak friend of mine who, as Director of a training centre run on cooperative lines in a village, has utterly transformed an old palace, building up not only the facilities it offers (and the labour force) but commissioning local artists to create glorious murals to remind us of the place’s historical heritage and holding vernissages with painters from central europe, the Balkans, Central Asia etc. Walk into his huge office and he is almost lost amongst the books and paintings which are piled up around his desk. And his house is like a (living) museum – from all the artefacts he has brought back from his vacations throughout the world. He is such a lovely, modest man and I always feel a taste of heaven when I visit him at the Mojmirovce Kastiel.

I was stumped a few months back when I was asked who were the people I admired? Apart from a few inspirational friends such as my Slovak friend, the people I admire are those who have a combination of vision, social justice and communication for example Peter Drucker; Leopold Kohr; George Orwell; JK Galbraith; Ivan Illich; C Wright Mills; Ernst Schumacher. They’re all dead!

And the November 12 post poses four basic questions which are always worth posing and exploring.
So have a good rummage while I'm away......there is some good stuff there....